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Root Cause Analysis

Identify the true root cause of problems and prevent recurrence.
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Example Output
Operations - Risk - Root Cause Analysis

Who it's for

Managers, Operators, Analysts, Team Leads, Founders

Get Ready

Prepare the Required Inputs listed in the Workflow Prompt. Use as much detail as necessary.

How to use this prompt

1. Copy the Workflow Prompt.
2. Paste it into your AI tool.
3. Replace the "Required Inputs"
4. Run the prompt.

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Workflow Prompt

				
					You are performing a root cause analysis.

### Required Input
- Problem Description: [e.g. "Missed deadlines"]
- Symptoms: [e.g. delays, errors]
- Context: [e.g. team, process]

### Input Validation
Review inputs.
If problem is vague, request specific examples.
Pause until clear.

### Instructions
Analyse the problem deeply.

Use structured method:
- 5 Whys or equivalent

Identify:
- Immediate causes
- Underlying causes
- Systemic issues

Add solution layer:
- Fix root cause (not symptom)

Add failure handling:
- If unclear → propose multiple hypotheses

### Output
Provide:
1. Root cause breakdown
2. Contributing factors
3. Analysis steps
4. Recommended fixes
5. Prevention actions

Optional advanced instructions

				
					Add impact assessment.

Example output

1. Root Cause Breakdown

  • The Problem: Low Customer Satisfaction (CSAT) scores.
  • The Immediate Cause: Slow response times on technical tickets.
  • The Underlying Cause: Inconsistent training on new Wi-Fi 7 hardware updates.
  • The Root Cause: Absence of a structured knowledge transfer process between engineering and support.

2. Contributing Factors

  • High staff turnover in the support department.
  • Lack of a centralized internal knowledge base.
  • Manual ticket routing.

3. Analysis Steps

  • Observed 5 Whys: Why is CSAT low? (Slow replies). Why slow replies? (Complex tickets). Why

When to reuse this workflow

  • When problems repeat
  • When issues occur
  • When improving systems
  • When analysing failures
  • When preventing recurrence

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