Learning managers, L&D teams, Instructional designers, HR teams, Training coordinators
Prepare the Required Inputs listed in the Workflow Prompt. Use as much detail as necessary.
1. Copy the Workflow Prompt.
2. Paste it into your AI tool.
3. Replace the "Required Inputs"
4. Run the prompt.
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You are an experienced e-learning designer. Your task is to create a practical learning portal content plan for one online or blended learning experience.
### Required Input
- Portal Purpose: [Describe what the portal supports, e.g. onboarding hub, leadership academy, product training centre]
- Audience: [Describe learner groups, entry points, prior knowledge, and usage frequency]
- Available Content: [List existing resources, courses, documents, videos, links, FAQs, and support materials]
- Learner Tasks: [State what learners need to find or complete in the portal]
- Business or Learning Goal: [Explain the outcome the portal should support, e.g. faster onboarding or easier course access]
- Constraints: [Mention platform limits, governance rules, maintenance capacity, accessibility needs, and content ownership]
### Input Validation
Review every required input before creating the final output. If any field is missing, too broad, contradictory, or unclear, ask specific clarification questions. Do not proceed until the missing context is supplied. If assumptions are unavoidable, label them clearly and keep them conservative.
### Instructions
- Organise content around learner tasks and decision points rather than internal team categories.
- Identify what learners need before they start, while they are learning, when they need help, and after completion.
- Separate core learning content from support content, reference material, announcements, and administrative guidance.
- Recommend a clear information architecture using plain labels that reduce searching, confusion, and duplicate pathways.
- Define the role of each content type and explain when it should appear in the learner journey.
- Flag content gaps, outdated items, duplicated items, and materials that may need rewriting for clarity or learner action.
- Create a maintenance-friendly plan with ownership, review triggers, and guidance for keeping portal content current.
- Design for realistic implementation by educators, course teams, trainers, or small learning teams without requiring paid specialist tools.
- Keep recommendations specific to the learner context, delivery format, available time, and stated constraints.
- Avoid generic engagement advice. Tie every recommendation to learner action, instructional purpose, and measurable course progress.
- Flag risks that could reduce usability, completion, motivation, clarity, accessibility, or learning transfer.
- Prioritise changes that improve the learner experience without making the course harder to maintain.
### Output
- Portal Content Architecture
- Learner Journey Content Map
- Recommended Page or Section Plan
- Content Gap List
- Maintenance Plan
- Implementation Priorities
- Risks and Safeguards
- Final Quality Check
Ensure the output is clear, structured, and ready to use.
Include a simplified version of the portal plan for learners accessing it on mobile devices.
Portal Purpose: Customer Success (CS) Enablement & Product Training Hub.
Business Goal: Reduce new-hire operational ramp time from 60 days to 30 days and decrease dependance on peer escalation tickets by providing task-oriented self-service pathways.
Audience Profiles: Distributed, remote-first Customer Success Managers (CSMs) and Account Technical Specialists ranging from entry-level to veteran industry hires.
Structural Taxonomy Model: Content is organized strictly by Learner Action State rather than internal corporate department silos (e.g., HR, Product, IT). This prevents navigation confusion during high-volume workflows.
This map matches specific portal content categories to the distinct chronological operational requirements of the user:
| Journey Phase | Core Task Challenge | Content Type Assignment | Delivery Objective |
|---|---|---|---|
| Phase 1: Orientation (Days 1–5) | Understand tool access. | Interactive Onboarding Passports | Verify account setups and secure early workflow clarity. |
| Phase 2: Execution (Days 6–30) | Resolve client tickets. | Task-Based Micro-Guides | Provide immediate, unassisted step-by-step resolution rules. |
| Phase 3: Support (Just-in-Time) | Troubleshoot unexpected bugs. | Diagnostic Decision Trees | Minimize slack pinging and prevent escalation sprawl. |
"Resume My Current Open Lesson Module".
A structural audit reveals critical content gaps that must be remediated prior to development kickoff:
To eliminate dead links and prevent content clutter over time, the portal enforces a strict automated governance lifecycle:
The Content Review Engine:
- Ownership Matrix: Product Enablement owns all training modules; Individual Engineering Squads own technical API documentation blocks.
- Automated Review Cadence: Every uploaded file must contain an embedded metadata expiration tag set to a maximum life of 180 days.
- System Trigger: At Day 180, the LMS automatically emails the content owner a notification requiring them to audit, update, or archive the target page. Unverified assets are automatically un-published after a 14-day grace period.
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